Post by Loupy on Feb 20, 2018 21:37:12 GMT -7
This is a post from Facebook from Vanessa LaClair
WARNING: Instant Pot Gem 8 in 1 Multicooker!
I received my Instant Pot Gem Multi Cooker as a Christmas gift.
And I've used it about 4 times and loved it. Needless to say, as I was preparing dinner today I noticed the bottom seemed to be coming apart. so curiously I picked it up and seen the bottom had melted and burnt the wires!
They claim this to be a safe product on the website, But this could have cost me my home and at worst my family! Please check yours to see if you have one of these 4 digit batch codes 1728, 1730, 1731, 1734, and 1746.
if you contact Instant Pot they will tell you to stop using it immediately, but I searched everywhere online and there is no recall 😳
which scares me because they're aware of this issue and they're not making it known unless you contact them.
(Please share) lets keep family's safe
🆕 UPDATE: here's the E-mail back from the company....
We have received a small number of reports of the Gem 8-in-1 Multi-cooker overheating, resulting in localized melting damage to the underside of the product. We believe the problem only affects batch codes 1728, 1730, 1731, 1734, and 1746. To verify the 4-digit batch code, locate the silver label on the underside of the product. The batch code is the 4-digit number located at the bottom right of the label. We want you to know that we take any problem with our products extremely serious as safety and quality are our primary concern, and we are working cooperatively with the US Consumer Product Safety Commission (CPSC).
We anticipate providing updated information and next steps regarding receiving a replacement Gem 8-in-1 Multi-cooker within the next few weeks. In the meantime, we are asking all our customers with a Gem 8-in-1 Multi-cooker from batch codes 1728, 1730, 1731, 1734, and 1746 to immediately stop use of the product.
We are truly sorry for the inconvenience.
Sincerely,
Ronnee S.
Instant Pot Technician
Instant Pot Company, instantpot.com/
Customer Service Tel: +1 800 828-7280 ext 2
Fax: +1 613 800-0726
WARNING: Instant Pot Gem 8 in 1 Multicooker!
I received my Instant Pot Gem Multi Cooker as a Christmas gift.
And I've used it about 4 times and loved it. Needless to say, as I was preparing dinner today I noticed the bottom seemed to be coming apart. so curiously I picked it up and seen the bottom had melted and burnt the wires!
They claim this to be a safe product on the website, But this could have cost me my home and at worst my family! Please check yours to see if you have one of these 4 digit batch codes 1728, 1730, 1731, 1734, and 1746.
if you contact Instant Pot they will tell you to stop using it immediately, but I searched everywhere online and there is no recall 😳
which scares me because they're aware of this issue and they're not making it known unless you contact them.
(Please share) lets keep family's safe
🆕 UPDATE: here's the E-mail back from the company....
We have received a small number of reports of the Gem 8-in-1 Multi-cooker overheating, resulting in localized melting damage to the underside of the product. We believe the problem only affects batch codes 1728, 1730, 1731, 1734, and 1746. To verify the 4-digit batch code, locate the silver label on the underside of the product. The batch code is the 4-digit number located at the bottom right of the label. We want you to know that we take any problem with our products extremely serious as safety and quality are our primary concern, and we are working cooperatively with the US Consumer Product Safety Commission (CPSC).
We anticipate providing updated information and next steps regarding receiving a replacement Gem 8-in-1 Multi-cooker within the next few weeks. In the meantime, we are asking all our customers with a Gem 8-in-1 Multi-cooker from batch codes 1728, 1730, 1731, 1734, and 1746 to immediately stop use of the product.
We are truly sorry for the inconvenience.
Sincerely,
Ronnee S.
Instant Pot Technician
Instant Pot Company, instantpot.com/
Customer Service Tel: +1 800 828-7280 ext 2
Fax: +1 613 800-0726
